PRIVACY & DATA PROTECTION POLICY
December, 2025
Welcome to Motoveu Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information.
1. Introduction
Motoveu (“Motoveu”, “we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use the Motoveu mobile application, website, and associated services (“Services”).
We comply with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
3. Information We Collect
3.1 Personal Information You Provide
- Full name
- Email address
- Mobile phone number
- Account login credentials
- Subscription and billing status
- Vehicle details (registration, type, optional)
3.2 Payment Information
All payments are processed by PCI-DSS compliant third-party providers.
Motoveu never stores raw card numbers.
3.3 Telematics & Sensor Data
To provide mileage tracking and driving analysis, we collect:
- GPS location (latitude, longitude, route paths)
- Speed, distance, trip duration
- Acceleration, braking, cornering events
- Time and date of journeys
- Background location data (if enabled)
3.4 Automatically Collected Data
- Device model, OS version, unique identifiers
- IP address
- App usage logs
- Crash and error diagnostics
4. Legal Basis for Processing
We process your data under:
- Contractual necessity – to deliver paid services
- Explicit consent – for location and telematics tracking
- Legitimate interests – service improvement, fraud prevention
- Legal obligation – accounting and regulatory compliance
5. How We Use Your Data
Your data is used to:
- Track mileage and trips
- Generate driving behaviour insights
- Provide safety scores and analytics
- Manage subscriptions and payments
- Communicate service updates
- Detect fraud or misuse
- Improve app performance and accuracy
- Provide customer support
6. Data Sharing
We do not sell personal data.
We may share limited data with:
- Payment processors
- Cloud hosting providers
- Analytics and crash-reporting services
- Insurance partners (only with explicit opt-in)
- Legal authorities when required by law
7. International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).
8. Data Retention
- Active accounts: data retained while account remains open
- Closed accounts: retained only as required by law
- Telematics data: deleted upon verified deletion request
9. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (“Right to Erasure”)
- Restrict processing
- Data portability
- Withdraw consent
- Lodge a complaint with the ICO
10. Security Measures
We use:
- Encryption at rest and in transit
- Secure cloud infrastructure
- Access controls and logging
- Regular security audits
11. Children’s Privacy
Motoveu is not intended for users under 16. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this policy periodically. Changes will be posted with a revised date.
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