REFUND & DISPUTE POLICY
December, 2025
1. Manual Refund Requirement
Refunds are not automatic.
All refund requests must be submitted manually by email.
2. 10-Day Digital Service Refund Period
Motoveu provides access to a digital subscription service that begins immediately upon purchase.
You may request a refund within 10 days of the original purchase date, provided that:
- The request is submitted within the 10-day period, and
- The service has not been excessively used
3. Technical Refund Eligibility
Refund requests within the 10-day period may be approved if:
- The application fails to function due to Motoveu system or server errors
- Paid features were not unlocked or accessible after successful payment
4. Refund Request Process
Email: support@motoveu.comInclude:
- Purchase date
- Transaction ID
- Reason for request
5. Review Timeline
All refund requests are reviewed manually.
Requests are reviewed within 7 working days.
6. Final Sales
Refund requests submitted after 10 days from the purchase date will not be accepted.
After this period:
- All payments are final
- No partial or pro-rated refunds are provided for unused time
7. Chargebacks
Unauthorized chargebacks may result in account suspension.
- Temporary account suspension
- Permanent account termination
- Restriction of future access to Motoveu services
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